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Privacy Policy Craps Win – Personal Data Protection for Malaysian Players

Craps Win treats your privacy as a priority. This policy explains transparently how we collect, use, store, and protect your personal data as a member of our online casino and craps platform, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

Last updated: 1 January 2026
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PDPA 2010
Malaysian Acts Complied With
256-bit SSL
Bank-grade encryption
No Data Sales
Data is not sold to third parties
Full User Rights
Access, correct & delete data
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SSL Encryption Standards
PDPA
Compliance with Malaysian Act 2010
0
Data Sold to External Advertisers
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Support for Privacy Enquiries

Craps Win's Privacy Commitment to Malaysian Players

Six core principles that underpin how Craps Win protects the personal information of every member on our platform.

Minimum Necessary Data Collection
Craps Win only collects data that is genuinely necessary to operate the platform, process RM deposits and withdrawals, and keep your account secure. We do not collect irrelevant or excessive information. Every piece of data collected has a clear and justifiable purpose.
Minimum Data
Bank-Grade Industry Security
All personal and financial transaction data — including deposits via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, and other methods — is protected by the same 256-bit SSL encryption used by Malaysia's major banks. Data is stored on servers secured with layered access controls.
256-bit SSL
No Data Sharing with Advertisers
Craps Win does not sell, rent, or share your personal data with advertising companies, data brokers, or any third parties unrelated to platform operations. Your information belongs to you — it is not a commodity for our business.
No Data Sales
Full Control in Your Hands
Every Craps Win member has the right to access, update, correct, and request deletion of their personal data at any time. These requests are processed within 14 business days. You may also withdraw your marketing consent at any time without affecting your access to the platform or your account.
Your Full Rights
Malaysia PDPA 2010 Compliance
The Craps Win Privacy Policy is drafted in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We conduct regular compliance assessments and update the policy whenever there are changes in relevant legislation or industry practices.
PDPA Compliance
Clear Communication in Bahasa Malaysia
This Privacy Policy is written in plain, easy-to-understand Bahasa Malaysia without confusing legal jargon. The Craps Win support team is available to answer any questions about your data privacy in Bahasa Malaysia via 24/7 live chat or email.
Bahasa Melayu

Your Rights as a Craps Win User

Under Malaysia's PDPA 2010 and our Privacy Policy, you have the following rights over your personal data.

🔍
Right of Access
Request a copy of all personal data held by Craps Win in relation to your account. Response within 14 business days.
✏️
Right to Rectification
Correct any personal data that is inaccurate or incomplete. Update your information via account settings or reach out to our support team.
🗑️
Right to Erasure
Request deletion of personal data subject to applicable Malaysian legal retention obligations.
🚫
Right to Object
Opt out of having your data processed for direct marketing purposes at any time, without affecting your access to the platform.
📤
Data Portability
Receive your personal data in a machine-readable format for portability should you wish to switch platforms.
⏸️
Right to Restriction
Request a restriction on data processing while disputing the accuracy of your data or during the investigation of a related complaint.
↩️
Withdrawal of Consent
Withdraw consent previously given for specific data processing at any time through your account settings.
⚖️
Right to Lodge a Formal Complaint
File a complaint with the Personal Data Protection Commissioner of Malaysia if you believe your rights under the PDPA have been violated.
Table of Contents

Craps Win Full Privacy Policy

This Privacy Policy outlines Craps Win's privacy practices, which apply to all platform members. By using Craps Win's services, you agree to the collection and use of information as described in this policy. If any part is unclear, our support team is available in Bahasa Malaysia 24/7.

1 Information We Collect

Craps Win collects various types of information to ensure the platform runs smoothly, securely, and in line with your needs as an online casino player in Malaysia. We follow a data minimisation principle — only information that is necessary for a clearly defined purpose will be collected.

Data Category Type of Information Primary Purpose
Identity Data Full name, date of birth, identity card number Identity verification & AML compliance
Contact Details Malaysian phone number, email address Account & security communications
Financial Data Payment methods (TnG, GrabPay, DuitNow, FPX, etc.), RM deposit & withdrawal records Transaction processing & verification
Game Data Craps, baccarat, slots game history, bets, and winnings Technical support & fair control
Technical Data IP address, device type, web browser, session logs Security & Fraud Detection
Communications Data Live chat records, support emails, complaints Customer support & service improvement
Important Note
Craps Win does not directly collect credit or debit card numbers. All financial transactions are processed through licensed third-party payment processors in Malaysia – Touch 'n Go eWallet, GrabPay, DuitNow, FPX, Boost, ShopeePay, Maybank2u, and CIMB Clicks. Your card or bank account details never pass through or are stored on Craps Win's servers.
2 How We Use Your Data

Data collected by Craps Win is used solely for purposes directly related to delivering the platform's services to you. Below is a full list of how your data is used:

  • Verifying your identity during registration and the required KYC (Know Your Customer) process.
  • Processing deposits and withdrawals in MYR through your preferred payment method.
  • Operating and maintaining your gaming account on the Craps Win craps and casino platform.
  • Sending important notifications related to your account, security, and promotions that you have agreed to receive.
  • To detect and prevent fraud, money laundering, and other illegal activities on the platform.
  • Meeting applicable legal compliance obligations, including Malaysia's PDPA 2010.
  • Improving the user experience based on aggregated, anonymised usage pattern analysis.
  • Providing effective customer support in Bahasa Malaysia when you get in touch with us.
What We Do Not Do with Your Data
Craps Win does not use your data for third-party advertising, does not sell user profiles to marketing companies, does not use your data for automated decision-making involving discriminatory profiling, and does not share data with industry competitors in any form.
3 Legal Basis for Data Processing

Under Malaysia's PDPA 2010, Craps Win processes your personal data on one or more of the following legal bases:

Your Consent
When you register a Craps Win account, you provide explicit consent for us to process your data for the stated purposes. You may withdraw this consent at any time.
Contract Performance
Data processing is necessary to fulfil the service contract between you and Craps Win — including processing MYR deposits and withdrawals, account management, and the provision of games.
Legal Obligations
Certain data processing is required under applicable Malaysian law – for example, financial transaction records for AML compliance purposes and PDPA requirements.
Legitimate Interest
Processing to prevent fraud, protect platform security, and improve services based on aggregate analysis that does not directly identify individuals.
4 Data Sharing with Third Parties

Craps Win does not sell or rent your personal data to any third party for commercial purposes. However, there are limited circumstances in which data may be shared with certain parties to enable the platform to operate properly:

  1. Payment Processors: Transaction information is shared with approved payment processors — Touch 'n Go eWallet, GrabPay, DuitNow, FPX, Boost, ShopeePay, Maybank2u, and CIMB Clicks — solely for the purpose of processing your RM deposits and withdrawals. These processors are bound by strict confidentiality agreements.
  2. Game Software Providers: Minimum session data is shared with licensed game providers (such as Evolution Gaming and Pragmatic Play) to ensure that craps, baccarat, slots, and live casino games function correctly. No personally identifiable information is embedded in this session data.
  3. Identity Verification Services: During the KYC process, identity information may be verified through licensed third-party services for security purposes only.
  4. Malaysian Authorities: Craps Win will disclose personal data to the competent Malaysian authorities if required by court order, warrant, or applicable Malaysian law.

In all data-sharing instances described above, we ensure that the receiving party is bound by data protection agreements that meet or exceed Malaysia's PDPA standards.

5 Data Security

Craps Win continuously invests in high-standard data security infrastructure to ensure your personal and financial information is always protected. The security measures in place include:

  • 256-bit SSL/TLS encryption secures all communications between your browser and Craps Win's servers — the same standard used by Malaysia's leading financial institutions.
  • Passwords are stored using a one-way hashing algorithm — not even Craps Win's own technical team can read your account password.
  • Layered access controls on the database — only authorised staff with a legitimate business need can access user data, and every instance of access is recorded in an audit log.
  • Security penetration testing conducted regularly by independent cybersecurity specialists.
  • An anomaly detection system that monitors account activity in real time to identify unauthorised access attempts or suspicious patterns.
  • Two-factor authentication (2FA) is available and strongly recommended for all Craps Win member accounts.
Shared Responsibility for Security
While Craps Win takes all reasonable steps to protect your data, digital security is a shared responsibility. Make sure you use a strong, unique password, enable 2FA, never share your login credentials, and keep your devices updated with the latest security patches. Report any suspicious activity to our support team immediately.
6 Data Retention Period

Craps Win retains your personal data only for as long as necessary for the stated purposes or as required under applicable Malaysian law. Our data retention policy is as follows:

Active Account Data
Stored for as long as your Craps Win account remains active. Data is updated whenever you make changes through your account settings.
Financial Transaction Records
Retained for a minimum of 7 years from the transaction date in accordance with Malaysian legal obligations relating to financial records and AML compliance.
Game Logs (Craps, Baccarat, etc.)
Retained for 90 days for technical dispute resolution purposes. After 90 days, logs are archived in anonymised format.
Customer Support Records
Retained for 3 years after a ticket is closed, for reference and service quality improvement purposes.
After Account Closure
Identity and financial data is retained for the period required by law. Other data not subject to legal retention requirements is deleted within 90 days of account closure.
7 Cookies & Tracking Technologies

The Craps Win website uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our website.

Types of cookies used on Craps Win:

  • Essential Cookies: Required for core platform functions such as login authentication and session security. Cannot be disabled without affecting platform functionality.
  • Functional Cookies: Remembering your preferences, such as display language and craps table settings, to deliver a more personalised experience.
  • Analytics Cookies: Collecting aggregate information on how users interact with the platform to help us improve its design and performance. Data is anonymised and does not identify individuals.
  • Security Cookies: Helps detect and prevent fraudulent activity by identifying unusual usage patterns.

You can manage your cookie settings through your web browser settings. However, disabling certain cookies may affect the functionality of some areas of the Craps Win platform, including the login process and live games.

8 How to Exercise Your Rights at Craps Win

To exercise any of your data protection rights at Craps Win, you can submit a request through any of the following channels:

  • 24/7 live chat within the Craps Win platform — the fastest option, with responses in just a few minutes.
  • Email support@craps-win.com with the subject line "Data Privacy Request" — response within 3 business days.

To process your data privacy request, Craps Win may require additional identity verification to ensure we are communicating with the legitimate account holder and not an unauthorised party. This is a protective measure in your own interest.

Processing timeframe for data privacy requests:

Data Access Request
Processed and delivered within 14 business days from the date the request is verified.
Data Correction
Updated within 5 business days. You can update your basic information yourself immediately through your account settings.
Data Deletion
Processed within 30 business days, subject to review of any applicable legal retention obligations.
Withdrawal of Consent
Takes effect immediately for marketing processing. Processing based on legal obligations is not affected.
9 Children's Data Protection

The Craps Win platform is an adult service restricted to individuals aged 18 and above only. We do not knowingly collect or process personal data from any individual under the age of 18. Registration by minors is a breach of our terms, and any such account will be terminated immediately upon detection.

If you believe someone under the age of 18 has registered an account on Craps Win, please contact us immediately at support@craps-win.com. We will investigate and delete all associated data within 48 hours of verification.

Parental & Guardian Responsibilities
Parents and guardians are encouraged to use content control software on shared devices to prevent children from accessing online gambling platforms. Craps Win enforces age verification during registration, but technology cannot fully replace parental supervision.
10 Changes to This Privacy Policy

Craps Win reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, the latest legal requirements in Malaysia, or platform developments. Each updated version of the Privacy Policy will indicate a new revision date at the top of this document.

When significant changes are made to this Privacy Policy, Craps Win will notify you via:

  • An email will be sent to the address registered to your account at least 7 days before the changes take effect.
  • A clearly displayed notice on the platform landing screen the next time you log in.
  • Push notifications from the Craps Win mobile app, if you have enabled notifications.

Continued use of the Craps Win platform after an updated Privacy Policy takes effect will be considered acceptance of those changes. If you do not agree with the changes made, you have the right to close your account and request deletion of your data.

11 Contact the Craps Win Privacy Officer

If you have any questions, concerns, or complaints regarding your data privacy at Craps Win, you can reach us through the following channels. All privacy enquiries are handled by a dedicated team and will receive a response within the stipulated timeframe.

Privacy Email
support@craps-win.com – Use the subject line "Privacy Policy Enquiry" for processing priority. Response within 3 business days.
Live Chat
Available 24/7 from within the Craps Win platform. For general privacy enquiries, this is the fastest way to get a response.
Formal PDPA Complaint
If you are not satisfied with Craps Win's response, you have the right to file a formal complaint with the Department of Personal Data Protection Malaysia under the Ministry of Communications and Multimedia.
Our Response Time Commitment
Craps Win is committed to acknowledging all privacy enquiries within 24 hours and providing a full response within 14 business days. For more complex cases requiring in-depth investigation, we will keep you informed of progress within that period and provide a realistic estimated resolution time.

Why Data Privacy Matters for Malaysian Online Casino Players

When you register on any online casino platform — including Craps Win – you will naturally need to share fairly sensitive personal information. Your full name, Malaysian phone number, email address, and payment methods such as Touch 'n Go eWallet or GrabPay. This is information that, in the wrong hands, could have serious consequences. That's why understanding how the platform you use manages your data is just as important as understanding the rules of craps itself.

At Craps Win, we take a different approach from many online casino platforms operating in the Southeast Asian market. Far too many platforms treat their privacy policy as a formality — lengthy text filled with legal jargon that does not genuinely reflect their actual practices. We want every word in this Privacy Policy to reflect what we truly do, not merely what we want to appear to do.

One of the most important aspects for Malaysian players concerns financial data. When you make a deposit via FPX to your Maybank2u or CIMB Clicks account, or use DuitNow for a real-time transfer, your bank account information passes through licensed payment processors – not directly through Craps Win's servers. This means Craps Win never stores your internet banking login details, and we cannot access them even if we wanted to. This technical architecture is intentionally designed to maintain a clear separation between your sensitive financial data and our platform records.

Regarding the Personal Data Protection Act 2010 (PDPA) of Malaysia — this is the legislation that governs how all organisations in Malaysia handle the personal data of Malaysian citizens and residents. Craps Win fully complies with these PDPA requirements, meaning your rights over your data are legally protected — not merely a moral commitment on our part. If you feel your rights have been violated and are not satisfied with our response, you have the right to bring a complaint to the Department of Personal Data Protection Malaysia as an independent regulatory body.

Another thing you may be wondering about is your game history data. Every craps bet, every baccarat hand, every roulette spin, every Sports Betting wager on the Malaysia Super League or EPL that you place at Craps Win – all of it is recorded in our system. This is not for surveillance or personal profiling purposes, but for two practical reasons: first, to enable resolution of technical disputes in the event of a system failure during gameplay; and second, to allow our responsible gaming controls to function correctly when you set loss limits or session time limits for yourself. These game logs are archived in anonymised format after 90 days and are not used to make personal assessments about your gambling patterns for any external party.

About cookies – we know it can sound like a minor technical matter, but it's actually relevant to your day-to-day experience on the platform. The cookies we use at Craps Win primarily serves two practical purposes: keeping your login session secure and consistent, and remembering interface preferences you have set, such as your craps table display limits and language settings. We do not use third-party cookies for advertising purposes, and we do not sell cookie data to any advertising networks.

Finally, we want to make clear that this Privacy Policy is not a static document set in stone. Technology evolves, Malaysian laws are updated, and industry practices continue to advance. Craps Win committed to updating this Privacy Policy whenever significant changes occur, notifying you in a clear and timely manner, and ensuring that every change moves toward stronger protection for you as a player. Privacy is not merely a legal compliance requirement for us — it is part of the trust you place in Craps Win every time you log in and start playing.

FAQ — Craps Win Privacy Policy

Answers to the most frequently asked questions from Malaysian players about data privacy on our platform.

No. Craps Win does not store your internet banking login credentials or digital wallet passwords. All deposit and withdrawal transactions via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, Boost, ShopeePay, Maybank2u, and CIMB Clicks are processed directly through their respective licensed payment processors. Craps Win only receives confirmation that a transaction was successful or failed – not your bank account details. This means Craps Win can never directly access your financial accounts.

To request a copy of your personal data (your right of access under Malaysia's PDPA), contact us via 24/7 live chat within the platform or send an email to support@craps-win.com with the subject line "PDPA Data Access Request". We may require additional identity verification to confirm that the request is coming from the legitimate account holder. Once your identity is verified, we will prepare a data report within 14 business days. The report will cover your identity data, transaction records, and account information that we hold.

Yes, you may request deletion of your personal data after closing your account. However, certain data is required by Malaysian law to be retained — including financial transaction records, which must be kept for a minimum of 7 years in accordance with AML compliance requirements and applicable tax legislation. All other data not subject to legal retention obligations will be deleted within 90 days of your request. We will clearly inform you which data has been deleted and which must still be retained, along with the legal reasons for doing so.

In the event of a security breach involving Craps Win members' personal data, we will take immediate action, including: blocking unauthorised access, conducting a breach scope assessment, and notifying affected members within 72 hours of discovering the incident. We will also report the incident to the relevant Malaysian authorities as required by law. Affected members will receive clear guidance on protective steps to take, such as changing their password and enabling 2FA. Craps Win continuously invests in security infrastructure to minimise the risk of such incidents.

No. Craps Win does not use your personal data for targeted advertising on social media platforms, third-party advertising networks, or any external marketing platforms. We do not share email lists, phone numbers, or user profiles with advertising service providers. Marketing communications from Craps Win are sent directly to you only through in-platform channels, email, or app notifications – and only if you have given your consent to receive them. You can withdraw your consent to marketing communications at any time from your account settings without affecting your access to the platform.

A Summary of Craps Win's Privacy Commitments to You

Craps Win is committed to protecting the privacy and personal data of every member in accordance with Malaysia's PDPA 2010 and industry best practices. Your data is never sold, never shared with advertisers, and is protected with 256-bit SSL encryption at all times. You have full rights to access, correct, and request deletion of your data. For any privacy enquiries, our support team is available in Bahasa Malaysia 24/7 via live chat or email.

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Play on Craps Win with Confidence — Your Data Is Safe Here

A Malaysian online casino platform that protects your privacy with the same commitment it brings to delivering the best craps gaming experience.

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